IN COMMUNITIES across the country, the sacrifices of military service members are often acknowledged through ceremonies, memorials, and public expressions of gratitude. While meaningful, these moments do not always address the ongoing, practical needs veterans face after returning to civilian life. Many must navigate complex systems to access benefits, secure documentation, and remain connected to supportive networks. In Franklin County, Denise Marshall has taken intentional steps to bridge that gap through the “Thank a Veteran” program.
Marshall has established a local veteran registry dedicated to honoring and supporting those who have served. Her work reflects a clear understanding that recognition must extend beyond symbolic gestures into tangible, everyday support.
“When I realized that Franklin County was home to around 5,000 veterans, I wanted to do something to show our veterans the full measure of our gratitude,” Marshall explained.
At the center of her efforts is a comprehensive registry for all honorably discharged veterans in Franklin County. This registry serves as both a record-keeping system and a structured acknowledgment of service. By maintaining this information, Marshall has created a centralized way for the community to recognize those who have contributed through military service. The program itself is simple and free, allowing veterans to participate without financial burden while receiving meaningful benefits.
An important aspect of the “Thank a Veteran” program is protecting veterans’ personal records. The DD214, which verifies military discharge, is the only document collected that is not considered public record. This ensures a level of privacy and security for participating veterans while still allowing accessibility when necessary. Family members may obtain these records with proper identification and proof of relationship, striking a thoughtful balance between confidentiality and practical access.
For veterans included in the registry, this recognition carries meaningful weight. It affirms that their sacrifices have not been overlooked and that their service continues to matter. Rather than limiting appreciation to holidays such as Veterans Day or Memorial Day, the registry establishes an ongoing form of acknowledgment woven into daily community life.
In addition to maintaining the registry, Marshall issues photo identification cards to participating veterans. This ID serves both symbolic and practical purposes. It identifies the individual as a veteran while also simplifying access to local benefits and programs, removing unnecessary barriers.
“The purpose of this ID card is to help veterans easily receive their discounts when purchasing goods or services from participating businesses,” she said.
Another key component of the “Thank a Veteran” initiative is collaboration with local businesses. Marshall has compiled a list of establishments throughout Franklin County that offer discounts to veterans and active service personnel. This effort creates a mutually beneficial relationship between the veteran community and local businesses. Veterans receive tangible financial support, while businesses have the opportunity to express appreciation in practical ways. Many participating businesses had already been offering discounts, but the program brings greater visibility and accessibility to those efforts.
The response from the veteran community has been overwhelmingly positive. Many veterans have expressed appreciation not only for the benefits provided but for the recognition itself. The simple act of receiving an identification card and a list of participating businesses reinforces that their service is seen and valued. Marshall has also connected directly with local veteran organizations, including the VFW and American Legion, further strengthening awareness and participation across the county.
Beyond veteran-specific services, Marshall also promotes broader community resources that contribute to overall security and well-being. One such initiative is the fraud alert program, a free service that notifies homeowners of potential fraudulent activity involving their property. “Protecting the integrity of our land records and the property rights of our citizens is a top priority,” Marshall noted.
While Franklin County has not experienced widespread issues, larger counties have. By raising awareness, Marshall is taking a proactive approach, ensuring residents are informed before problems arise.
Marshall’s initiative represents a practical and sustainable model for community support. Rather than relying solely on periodic recognition, the “Thank a Veteran” program embeds appreciation into everyday systems through documentation, access, partnerships, and awareness.
The impact of this work is both personal and communal. For veterans, inclusion in the registry and access to identification and benefits fosters a renewed sense of belonging and recognition. For the community, it creates a clear and accessible way to engage with and support those who have served.
As the registry continues to grow, it will serve as a lasting record of service while providing present-day value. Denise Marshall’s work is rooted in a clear purpose — to honor veterans and ensure they remain a visible, protected, and valued part of the community they helped defend. GN
