Real estate closings require that documents be reviewed, questions be answered, and details be finalized before the keys change hands. At A+ Title & Escrow LLC in Decherd, owner Theresa Green and her team help clients, lenders, and real estate agents navigate that process. They also have help from a four-legged colleague who knows nothing about contracts but plenty about making people smile.
His name is Boo, and over the past two years, he has become the office’s unofficial greeter, playmate, and “ambassador of goodwill.”
Boo’s place in Green’s life began with another beloved dog named Rusty. To Green, Rusty was far more than a pet. He was family, and his death left a space that could not be filled. Anyone who has loved and lost an animal understands how deeply their absence can be felt. The familiar routines become quieter, while reminders of their companionship linger in unexpected places.
Then, approximately two years ago, an ordinary trip to Walmart led to an unexpected encounter. Green noticed a dog that looked remarkably like Rusty and began speaking with its owner. That conversation soon placed her on the path to a tiny puppy living in what she described as a “less than desirable situation.”
The puppy was so small he could fit in the palm of her hand. Green knew she could not leave him behind.
“In the blink of an eye, I went to get this puppy,” she recalled.
That puppy was Boo. Although he reminded Green of the companion she had lost, he would quickly develop his own personality and place in her world. Because he was too young and small to remain home alone, Boo began accompanying Green to work from the outset. While this began as a practical arrangement, it soon became an important part of the atmosphere at A+ Title & Escrow.
From his place at the office, Boo welcomes the people who arrive for closings and other business. Over time, clients, realtors, and visitors have come to expect more than efficient assistance when they walk through the door. Many also look forward to spending a few minutes with Boo.
“He has become the friend that our clients, realtors — everyone — wants to visit with when they come in,” Green said.
His presence offers something especially valuable in a setting where emotions can run high. Real estate transactions involve major decisions, deadlines, and financial commitments. While Boo cannot answer questions about paperwork or guide anyone through closing documents, he can offer a cheerful distraction, a friendly greeting, and a reminder to breathe. A wagging tail or an invitation to play can soften a tense moment and make an unfamiliar office feel more welcoming.
Boo particularly enjoys meeting children who are accompanied by their parents. Sitting through an adult conversation can be difficult for young visitors, but Boo is ready to provide entertainment. Green has noticed that children seem to share a special connection with him, and Boo happily takes every opportunity to play with them.
Fetch is among his favorite activities. He also enjoys giving kisses and receiving belly rubs. And like many valued employees, Boo appreciates a good workplace perk, especially when that perk is edible.
“We can’t forget about treats,” Green said. “He loves treats!”
Although Boo is a familiar and loved presence, Green remains mindful that not everyone is comfortable around dogs. If a visitor shows any uneasiness, Boo goes to his kennel. Green said those instances are few and far between, but the practice allows the office to remain welcoming to every client while Boo continues greeting those eager to see him.
Today, the puppy who once fit in Green’s palm has an important job. He reports to A+ Title & Escrow, ready to greet familiar faces, welcome new ones, charm children, and accept treats whenever offered. His resume may be unconventional, but his qualifications are clear — he plays a dependable game of fetch, offers affection freely, and makes stressful days feel a little lighter.
As the office’s “ambassador of goodwill,” Boo extends a standing invitation of his own. Green said he would happily welcome anyone who wants to stop by and play fetch.
At A+ Title & Escrow, successful closings remain the team’s professional goal, but thanks to Boo, visitors may leave with something more than completed paperwork and a set of keys. They may also carry a smile, a little dog hair, and the memory of a greeter whose biggest responsibility is helping people feel at home. GN
