ONE OF the most significant accomplishments of health care professionals is patient satisfaction. Bedford County patients offered positive feedback, which resulted in awards to area professionals and facilities. Vanderbilt University Medical Center (VUMC) recently recognized four of its health care providers and three of its facilities in and around Bedford County for earning top scores in patient satisfaction.
The Excellence in Patient Experience award is given to those in the top 10% of a national survey conducted by the health care solutions and consultant company, Press Ganey. The survey was conducted from July 2021 through June 2022.
Systemwide, VUMC is recognizing 581 clinicians and 148 clinical areas for receiving high marks. Excellence in patient safety and care has always been a top priority for Vanderbilt Bedford Hospital (VBH). From July 2021 to June 2022, the hospital provided care to 960 inpatients, treated more than 17,000 patients in the emergency room, and performed 990 surgeries. VBH clinics had 31,930 visits.
The awards honor outstanding performance and commitment to service excellence in medical practice/clinics, inpatient, ambulatory surgery, outpatient services, and more. Awards were presented by Kristy Bugg, director of physician practices at VBH, and Bill Rich, president of VBH.
The award-winning facilities are the Vanderbilt Integrated Primary Care in Unionville, Vanderbilt Integrated Primary Care at Madison Street, and Vanderbilt Integrated Surgical Services in Bedford County.
THE AWARD-WINNING HEALTH CARE PROVIDERS ARE:
Lori Liggin, advanced practice registered nurse (APRN), who practices in the Vanderbilt Integrated Primary Care in Unionville
Navid Monajjem, MD, who practices in the Vanderbilt Integrated Surgical Services in Shelbyville
Karyn Jones, APRN, who practices in the Vanderbilt Integrated Primary Care Madison Street in Shelbyville
Amber Archer, nurse practitioner, who practices in the Vanderbilt Integrated Primary Care in Shelbyville
VBH President Bill Rich said, “I want to thank all of our clinicians and facilities in Bedford, and especially this year’s recipients of the Excellence in Patient Experience awards, for their service and commitment to ensure every patient who walks through our doors has a pleasant and personalized care experience.”
VUMC is one of the nation’s leading academic medical centers and one of the Southeast’s largest comprehensive research, teaching, and patient care health systems. VUMC sees over 3 million patients per year in over 160 locations, discharging 70,000 inpatients and performing 80,000 surgical operations. The medical center is the largest non-governmental employer of Middle Tennessee citizens, with a staff of approximately 40,000.
President of Vanderbilt Regional Community Hospitals Travis Capers said, “In Bedford County and across the state, Vanderbilt providers and clinical service areas are putting patients and their families first.” GN
